At Orsa, we take pride in using high-quality, sustainable materials for our clothing and accessories. Our collections feature a variety of fabrics including organic cotton, recycled polyester, and eco-friendly. We also incorporate ethically-sourced wool and leather to ensure durability and style. These materials are chosen not only for their superior quality but also to reduce our environmental footprint and promote sustainable fashion practices. Additionally, we are committed to maintaining transparency about our supply chain and ensuring that all our products are ethically produced.

Yes, Orsa offers a comprehensive size guide to assist you in finding the perfect fit for our fashion items. Our size guide includes detailed measurements for each clothing category, ensuring you can make informed decisions. To access the size guide, visit our website and click on the "Size Guide" link located on each product page. Our measurements are transparent and follow standard sizing conventions to accommodate various body types, enhancing your shopping experience at our Fashion Pop Up Store. Should you have any further questions, our customer service team is readily available to help you choose the right size.

At Orsa's Fashion Pop Up Store, you can return or exchange items within 5 days if they're unworn, with tags, and you have the receipt. Items must be returned to the purchase location or mailed back with customer service authorization. Final sale items can't be returned or exchanged. Mail return shipping costs are on the customer unless the item was incorrect or defective. We process returns in 5 business days, refunding the original payment method. For exchanges, contact us to check item availability.

At Orsa, we strive to ensure your fashionable finds reach you in a timely manner. For standard shipping, orders typically take 5-7 business days to arrive once they are processed and shipped. Please note that processing times can vary based on the volume of orders, but we aim to process all orders within 2 business days. If you opt for expedited shipping, your order should arrive within 2-3 business days after processing. We also offer same-day delivery for customers within specific areas for an additional fee. To track your order or for more specific shipping details, please check your confirmation email or contact our customer service team.

Yes, Orsa is pleased to offer international shipping to many countries worldwide. We understand that fashion knows no boundaries and strive to make our unique pop-up store collection accessible to our global customers. Shipping rates and times vary depending on the destination. To find out if we ship to your country and get detailed shipping information, including costs and delivery times, please visit our Shipping Information page or contact our customer service team. We are committed to providing you with the best service possible, no matter where you are located.

Yes, at Orsa, we provide an easy and convenient way for you to track your order. Once your purchase is finalized, you'll receive a confirmation email containing your order details and a unique tracking number. You can use this tracking number on our website's "Track My Order" page to monitor the status and location of your package in real time. We understand the excitement of anticipating your fashion finds, so we strive to keep you informed at every step. If you have any issues or need further assistance, our customer service team is always here to help.

At Orsa, we pride ourselves on keeping our fashion offerings fresh and exciting for our customers. We release new collections seasonally, aligning with the four major fashion seasons: Spring, Summer, Fall, and Winter. Each collection is carefully curated to reflect the latest trends and cater to the diverse tastes of our clientele. Additionally, we occasionally introduce exclusive limited-edition pieces outside of our main collections to provide unique styles that you won't find anywhere else. Keep an eye on our social media channels and sign up for our newsletter to stay updated on our latest releases and pop-up events.

Yes, at Orsa, we value our loyal customers and are excited to offer a comprehensive rewards system. When you sign up for our loyalty program, you earn points for every purchase, which can be redeemed for exclusive discounts and special offers. Additionally, program members receive early access to new collections, invitations to VIP events, and personalized styling tips. Joining is easy and free; simply sign up during your next visit or online, and start enjoying the benefits immediately. We are committed to making your shopping experience at Orsa even more rewarding.

Yes, Orsa offers customizable options for your orders to ensure you get precisely what you’re looking for. As a Fashion Pop-Up Store that values individuality and personal style, we provide several customization services. You can choose from various options such as selecting fabrics, adjusting fit and sizing, and even adding unique embellishments or embroidery to certain items. To customize your order, simply visit our customization station during your visit or contact our customer service team for detailed instructions and assistance. We aim to make your fashion experience as unique as you are!